I’ve been getting inquiries about my job for the past few weeks. I know my blog is all about fashion and lifestyle however, just because I love the fashion industry, doesn’t mean I play an active role in it apart from blogging and writing in newspaper columns. I work for a media network as a product development specialist–yes, it’s a Marketing profession though not that far off from the spectrum, if you ask me.
Unlike working as a freelance stylist where the world is your playground, the office environment is somewhat constricted yet pretty tame. It is never without limits–appropriate dressing is paramount (though I break the dress code ever so often) but hey, on the bright side, we’re not required to wear stiff uniforms. So for every weekday, I dress up like this–mostly in comfortable clothes, not showing as much skin as I normally do on weekends, while not compromising my style (or, what I’d like to believe, is my style).
Floral Turban: Topshop | Sheer Green Chiffon Poncho: Ukay Manila | Black Spandex Tank: Mango | Kitty Necklace: Bazaar | Grey Harem Pants: EXR | Black Clogs: In a shop I will never recommend to anyone ever |
This is my team and this is my boss’s gigantic cube–she’s the one in the middle. The one on the far right is my partner Queena, and the one behind is Yule, from research. They are commemorating and spazzing out over the new Canon G12 I’m using.
This is the world’s most annoying necklace. Jurgen got it for me from some random bazaar at around $2 more or less. Anyway, it’s so freaking adorable! You can actually dangle the fish bone directly in front of the cat! I love it, really. I figured, “Wow, if this doesn’t qualify as Asian Fashion then I don’t know what is”–and yes, it is a joking reference to the Japanese and Korean fashionistas’ penchant for all things cute.
So okay, I’ve always wanted my own pair of clogs since last year, after the Chanel runway showed their models stomping around with it. I’ve fond memories of clogs, specifically from back when I was in second grade and they were super trendy. Anyway, I went around looking for clogs in Zara, F21, and Topshop but unfortunately, none of them met my standards (Zara’s had strange proportion, F21’s were all sold out, Topshop’s was virtually unwearable due to discomfort). After a while, a friend chanced upon a website that sold cheep and seemingly good quality clogs–reading past relatively good reviews, I decided to order a pair from Lovelyshoes, an online store from Hong Kong.
I figured, the site was legit–what could go wrong anyway? Well, you have no idea! Let me break it down for everyone: Buying from Lovelyshoes is not worth anyone’s time and effort.
Here’s why: Three weeks ago, I ordered fifteen pairs (for my officemates and I), throwing caution to the wind. The selections were overwhelming but the process was pretty easy–to avoid having to pay taxes (refer to Lauren Dado’s post about the government’s tax scheme), I decided to have my shipment expedited. A few days later, I was contacted by lovely shoes and informed that around 6 items were out of stock. Despite the inconvenience, I decided to look for replacements from their site since it was just a minor lapse on their part. A few days after, they informed me that all six that I re-ordered (different styles, mind) were out of stock again! So I told them to set aside those that were available and to just refund me the money. They apologized and told me to give them my patience because stocks were changing and they are unable to update quickly.
By this time, I was pretty much frustrated but I couldn’t blame them. It’s just that, when I order from legitimate online shops, I get first world service (filled to the brim with convenience and proper customer service)–something that I assumed I would get from this online shop from Hong Kong. Anyway, after asking them for a refund, they told me that they can only do so by storing credits on my account in their website. I told them to write me a new tab instead because quite frankly, I had no intentions of purchasing from them again. Ever.
After a vignette of frustrating email exchanges, with them pushing me to just buy the shoes and leave those that were out of stock, I snapped and threatened to open a paypal dispute. After this, they sent an email giving me the option of refunding in paypal. How timely! So I proceeded to inquire about the process, to which, they replied by just pushing me to buy the shoes rather than answering any of my inquiries (to quote them: how about we ship your items?).
So I re-inquired. This time, a little bit more clearly, in what I’d like to refer to as condescending kindergarten English (you, refund money, ship items, I, Tarzan, happy–you know, the way Rachel Berry talked to Sunshine Corazon in Glee) and they continued to reply with jibberish. In the middle of this, I got my billing statement and saw that they charged me for the full amount! Which is just ridiculous because in other legitimate online shops, they don’t charge you unless your items are shipped–and mind, I’ve never had a problem about any of their stocks. Because I was tired of all the BS, I decided to just open a dispute in paypal and notified Lovely Shoes about this.
They apologised once again, saying that they were on a holiday (for five fucking days, seriously?) and they were readying the package so they can ship the items immediately BUT! Guess what?! This time, 3 more shoes were now out of stock! To think I told them to set the remaining ones aside already. By then, I was close to my boiling point. Seriously, Tibet is not far from Hong Kong! if I get a hold of your staff, I promise you, I will one-by-one shove you off the Himalayas.
But I didn’t want to waste more time dealing with them, so I just told them to ship everything already. The items arrived in three days–an impressive feat considering their poor service. The shoes were stocked on top of each other, sans boxes. They weren’t really horrible per se, just satisfactory. All of them were usable, and to an extent, some were adorable and decent, but quite frankly, they were nothing like the photos posted on the website. Fine, whatever, so as long as I get what’s due.
So anyway, I told them they had to refund me the balance. They directed me to close my dispute with paypal first. However, paypal advised us to wait for Lovelyshoes to send their refund prior to closing the dispute. So I informed the brand this and they sent me an email stating: “You have to close the dispute first.” So once again, in my kindergarten English, I explained why it cannot be done (You, Lovelyshoes, send refund first, paypal said, I, Dominique, close dispute after, capiche?). To my surprise, Lovely Shoes still had the gall to respond the same thing (You close dispute first). Finding no resolution, I sent them an email stating that I was elevating the paypal dispute to a case because I just can’t take dealing with them anymore, and seriously, for the love of God, SOMEONE ASSIGN A STAFF WHO CAN SPEAK COMPETENT ENGLISH TO COMMUNICATE WITH NON-CHINESE CUSTOMERS. In all caps, for more drama.
So as a law-abiding citizen, it is my duty to tell everyone how inconvenient and horrid the store service is. Yes, I am writing Lovely shoes a bad review! They are not scammers per se but people like these shouldn’t be doing business if they are unable to address their clients’ needs.
This experience reminded me of how it is when you shop for cameras in Nathan Road, Hong Kong. Their modus is somewhat similar–they tell you that your items are out of stock and then push some more items for you to buy, and swipe your card before you’ve even decided to purchase. It’s a nightmare, seriously, and trust me, this has nothing to do with racism (despite current events), I’m Chinese, remember? I am a paying customer and I demand for proper service, isn’t that the golden rule of every business?
And to think, I’m not one to aggressively inform a shop/brand/sales person if they are offering poor service. This is my first time.
Okay, obligatory cam-whore photos! See, for this post, I am using the Canon G12–courtesy of Canon Philippines. They asked me to sample their product and see if it is able to deliver. The thing is, prior to getting my 7D, I was thinking of getting a Lumix. When I asked around, people were telling me that the G12 is an apt counterpart for the Lumix (but it isn’t, right? It’s the Canon S90 or something).
Pros: The camera has a swivel screen that makes it super convenient to cam whore! The metal build is sturdy–unlike the entry-level DSLRs, this one is made of metal alloy and very durable. It has semi-SLR functions but remains to be user-friendly.
Cons: I am reminded as to why I opted to buy the 7D–this camera, though gorgeous in appearance is not any better than my 3-year-old powershot. Don’t get me wrong, I’ve always been a Canon fan, I think that even their cheapest cameras are able to deliver (unlike my 4 year old, very expensive, Nikon digital camera, that only took blurred or overly exposed photos). However, the G12 is a bit too expensive a camera for photo quality that you can get from a normal powershot that’s probably 70% the price. It can get slightly blurry at times, slightly grainy, though the main difference between the G12 and my previous powershot is that, the depth is more noticeable in this one. All in all, it’s just your average digital camera in an awesome, powerful case.
So I’m still tinkering around with it, I’ll let you know if I discover another advantage or disadvantage to it.
I got this package from Korea–it’s the harem pants worn above in my outfit post, sent by Yozo magazine (along with a copy of their magazine featuring real girls and Asian Fashion). EXR is the same brand endorsed by Wonder Girls–for this collection, they had the adorable Pucca characters as a part of their clothing prints.
Anyway, thank you EXR and Yozo for the awesome, awesome pants! They are extremely comfortable and adorable! I’ve worn them twice this week already! First, to the premiere of Devil, and then next, to the office (photo above), and yet I don’t think I’ve done it enough justice!
So that concludes my two weeks–so sorry for the late post! I’ve been so busy! I’m also very sick. :<